While amounts may be small, they add up quickly if the issue is widespread."
"Big supermarkets are amongst the most trusted brands in Australia, and they can't afford to be overcharging customers due to lax testing/calibration processes. The shopper, who wished to remain anonymous, told Yahoo News he has seen Coles checkout scales off by 5 grams on several occasions, which is an issue he believes could foster distrust in customers. Thousands of Coles shoppers receive 'very random' gift: 'Is this a joke?'Ĭoles, Woolworths, Aldi scanning 'loophole' gets you free items at checkout How can you ensure that customers are not being overcharged?" he asked.Ĭoles shoppers dispute self-service checkout claim: 'Don't twist the truth' "To put this in perspective, if the average cost of items sold by weight was $10/kg and an average customer bought 6-7 of these items per transaction, you'd be overcharging, on average, $1 for every person who uses this checkout. He calculated what the cost would be if a shopper bought six or seven fresh produce items weighing 1kg each. Source: Getty, FacebookĪs Aussies battle with the rising cost of living and many track every cent they're spending at the supermarket, the customer said this small weight discrepancy could make a big difference to Coles' bottom line. Coles has responded after a customer raised concerns about overcharging due to incorrect weights displayed at self-service checkout scales.
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